Absolute Medical Services

Monday – Friday 7:30AM – 6PM

Saturday 8:30AM – 1PM

Sunday – CLOSED
Shop 21 Lisarow Plaza 1 Parsons Road Lisarow NSW 2250

Expected Behaviour Policy

In an effort to provide a safe and healthy environment for staff, visitors, patients and their families, Absolute Medical Services will work to provide a safe and respectful environment.

Our team will always perform respectfully and we expect visitors, patients and accompanying family members to refrain from unacceptable behaviours that are disruptive or pose a threat to the rights or safety of other patients, visitors and staff.

Absolute Medical Services is committed to providing a high quality of care to our patients. The relationship between the patients and those working in the surgery is important to us and must be a two-way process.

In order to keep our workplace safe, we have a zero tolerance policy and respectfully point out that
the following inappropriate behaviour will not be tolerated:

  • Loud and intrusive conversation or other noise including playing music on devices
  • Offensive language, verbal abuse, swearing or psychological abuse
  • Sexual harassment and sexual assault
  • Offensive remarks of a racial, sexual or personally derogatory nature
  • Offensive, threatening or aggressive gestures and/or actions
  • Invasion of personal space
  • Talking on mobile phones in the waiting room or during the doctor patient consultation
  • Physical assault, including unsuccessful contact
  • Damage to practice property or that of other patients
  • Theft of practice property or that of other patients
  • Reckless behaviour that could result in harm to others
  • Inappropriate behaviour involving alcohol or substance misuse
  • Discussing medical practice staff on social media forums
  • Taking photos or videos of practice staff or the practice setting without express permission
    form the practice
  • Such behaviour has a marked effect on staff and other patients and therefore, where such behaviour is observed, we reserve the right to withdraw from treating the patient and ensuring removal of those involved from the premises. If staff feel threatened verbally or physically, the police will be called.

A person displaying any of the above behaviours may be removed from our practice and served a warning that may result in termination of the relationship with the practice.

We do not allow smoking or drinking on the premises and ask that mobile phones are switched off or placed on silence.

Please note that for health reasons appropriate dress should be worn e.g. No bare chests/feet in the summer please!