Our practice encourages patients to give feedback, both appreciative and complaints, as part of our customer focussed approach to patient care.

We aim to provide high quality ongoing medical care. Despite the best intentions complaints may arise. Please feel free to talk to your doctor or the Manager about any problems you have with the service we provide. Feedback/Complaint forms are available at Reception. Our practice deals with complaints in a courteous and understanding manner. Patient satisfaction affects health outcomes, and our practice acknowledges that patient complaints are an important source of customer feedback.

If a patient feels their complaint has not been resolved or handled appropriately, our staff will provide contact details for the NSW Health Care Complaints Commission to assist patients who wish to file a complaint:

www.hccc.nsw.gov.au/Complaints

ph: 1800 043 159